Customer Service Training - The importance of good customer service Customer Service Training - Adult in the room Customer Service Training - Getting to the root of the problem

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£10.00 +VAT


  •  Full voiceover.
  •  Institute of Hospitality endorsed certificate and 0.5 CPD credits.
  •  Takes an average of 30 minutes to complete.
  •  Instant access to PDF certificate on completion.
  •  No hidden costs - includes 12-months access and unlimited assessment re-sits.

Give your customers a memorable experience with our Customer Service Training. Sign up today!

Customer Service Training Course - Target Audience

The importance of customer service training for an organisation is not just recognised in hospitality and retail, but throughout all sectors of employment. 

For each person that experiences bad customer service, it is likely that they will tell twelve other people. This is twice as many people as somebody who had an enjoyable experience. Social media can turn twelve people into hundreds of people when a customer shares their opinion online.

The course is designed to improve customer service skills for any workplace. Whether you are hiring new staff, starting a new business venture, or just need customer service refresher training. It is suitable for anybody in a role that requires interaction with customers including front-of-house staff, front-line sales assistants, receptionists and self-employed workers.

Whether dealing with customers over the phone, online, or in person, this online training teaches that being helpful and friendly to customers does not exceed customer expectations. Find out the difference between good and excellent customer service and realise the benefits of customer service for your organisation.

Customer Service Training with instant downloadable Institute of Hospitality certificate.

Instant start & login available 24/7 | Duration 30 minutes | 0.5 CPD credits.

Customer Service Training Course - Course Overview


This customer service training course will cover the key principles of customer service that will allow you to discover the value of excellent service.

Candidates will learn about the importance of treating customers with respect, the impact of poor customer service, how to deal with dissatisfied customers/customer complaints and how to handle difficult customers over the phone. This is delivered through customer service scenarios, examples and interactive exercises.

The course is designed to display the importance of listening skills, communication skills and the ability to stay calm in improving customer relationships. The power of positive attitude, positive language and body language are all emphasised throughout the course. Truly great customer service requires a customer service minded approach to everything that a customer experiences.

This customer service course covers important customer care skills regardless of the product or service your organisation provides. Understanding how customers feel, the power of eye contact and the use of intuition can turn any situation into a positive one for your business.

With this customer service knowledge, deliver amazing results that lead to returning customers time and again.

  • Have an understanding of why excellent service is important.
  • Be aware of the main reasons for customer dissatisfaction.
  • Have an understanding of the importance of customer service culture.
  • Have knowledge of what constitutes good and bad service.
  • Have an understanding of the basics of excellent service.
  • Have an understanding of how to deal with angry customers and unhappy customers.
  • Have knowledge of how to deliver great service over the phone.


It takes approximately 30 minutes to complete the course in full. This can be spread out over multiple sessions or completed in a single session. There is no time limit for completion.


All candidates must complete a multiple choice assessment after working through the training material. The candidate will be asked 12 multiple choice questions, randomly chosen from a larger question pool. A minimum of 9 questions must be answered correctly to pass.

Candidates will be given instant feedback after completing the assessment stating whether they have passed or failed. The assessment can be re-taken as many times as is required to pass at no additional cost.

Module Topics

  • The importance of understanding customer service
  • Customer dissatisfaction
  • Customer service in not-for-profit organisations
  • Organisational issues
  • Internal culture
  • What is good and bad service?
  • The basics of good customer service
  • Being the adult in the room
  • Dealing with unhappy customers
  • Customer service on the phone

Customer Service Training Course - Accreditation and Certification

Institute of Hospitality Certificate

Successful candidates will receive a Institute of Hospitality Certificate and 0.5 CPD Credits.

This course certificate has no expiry date because there is no formally recognised period of validity for this type of course.

We would recommend refreshing knowledge whenever it is felt necessary and particularly after any period away from customer facing roles.

All of our courses, systems and services have been registered to the internationally recognised ISO 9001:2015 quality standard. Quality Management Systems Ltd (QMS) made this prestigious award to Commodious in January 2018. This gives assurance that the training and assessment was completed with a quality registered organisation.

Customer Service Training Online Course - System requirements

Our courses are compatible with the latest versions of all modern desktop web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge and Safari. On mobile devices, they are compatible with the latest version of Safari or Google Chrome running on iOS 12/Android 6.0 or later.

You can check your current web browser, and whether it is the latest version, by visiting

For the best experience, we recommend using Google Chrome version 90 or later. We do not recommend using Internet Explorer to access our courses as this can cause compatibility issues and lead to a poor experience.

Bulk Purchases

After a successful purchase you will be automatically taken to our registration process. Here you create your learner(s) and assign the course(s) to them so that they can start training immediately. If you do not know all the learner details - no problem, you can return later and create the learners when it suits you.

The system automatically creates an admin group of your learners, this means you can access your learner accounts to obtain certificates or schedule reports on the progress of your group, useful for Health & Safety audits or Registration to organisations such as CHAS, SMAS, SafeContractor, ConstructionLine etc or site access when certificates are required.

If this all sounds too complicated feel free to contact us, we are more than happy to enrol you or your colleagues on your behalf.

Customer Service Training
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Free Trial

We know how difficult it can be choosing online training, we have been there ourselves! That is why we are giving free access to all our health and safety training courses (excluding exams) so you can try them out and satisfy yourself with the quality.

We know that when something looks too good to be true, there's often a catch. There are no catches, we simply want to give you a more informed choice. Email us with your requirements and we will set you up.


Customer Service Training

This course is available in the following bundle deals:

IOSH Managing Safely Bundle

£125.00 +VAT

Only £20.83 per course!

Nursery and Care Worker Bundle

£30.00 +VAT

Only £3.33 per course!

Trade and Construction Bundle

£35.00 +VAT

Only £2.33 per course!

Catering Services Bundle

£30.00 +VAT

Only £3.33 per course!

3 Course Essential Bundle

£22.50 +VAT

Only £7.50 per course!

Awareness Bundle

£30.00 +VAT

Only £3.33 per course!

2 Course Essential Bundle

£17.50 +VAT

Only £8.75 per course!

Office and Warehouse Bundle

£30.00 +VAT

Only £3.33 per course!

More information on Customer Service

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