The importance of customer service training for an organisation is not just recognised in hospitality and retail, but throughout all sectors of employment.
Our customer service training course explores the benefits of customer service and provides information on how to improve customer service skills and exceed customer expectations.
Only
£10.00 + VAT
Only
£10.00 + VAT
Our hospitality skills training courses are designed to help you abide by legal requirements and provide your customers with a great experience.
To find out more about our courses, you can request a free trial here.
Includes the courses:
Includes the courses:
Includes the courses:
At Commodious, we have been offering great value online training since 2012, and have helped over 500,000 learners in that time!
We offer training you can rely on, with an average rating of 4.9 stars across all of our courses and accreditations from organisations including the Institute of Hospitality and the Royal Society for the Prevention of Accidents. To find out more, why not:
There are three pieces of legislation that control the sale or supply of alcohol in the United Kingdom:
Our Alcohol Sale and Licensing Law Awareness course explores the first of these, which applies in England and Wales.
There are four 'licensing objectives' that licensing law aims to promote. In England and Wales, these objectives are:
Anyone who works in licensed premises, such as a supermarket, restaurant, bar or pub, should receive licensing law training to ensure that they are compliant with it.
Be aware that the rules and requirements surrounding licensing can differ between local authorities, so guidance from the local police force or local licensing authority should always be followed alongside any formal training.
Providing good customer service will make a customer feel valued as an individual and respected by the organisation, and help to prevent negative word-of-mouth reviews that will significantly impact an organisation.
For more information on this, click here to view our customer service FAQs article.
There are several things that a person can do to provide good customer service. These include:
These points and more are all explored within our Customer Service Training course.
Anyone who works in a customer-facing role should take a customer service training course to help them understand the principles of good customer service and apply them at work.
Doing so can help provide customers with a positive experience, create repeat customers, and avoid complaints.
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